Dissapointed Anna Davies customer wrote on 12-04-2011

Anna Davies Online customer

I used the online shop which sells some really nice items, however their postal service is very poor. I ordered a really nice item unfortunately it was not packaged with any protection and arrived broken. A replacement was sent, this had obviously not been inspected closely nor had any quality control as it had gouge marks on it. Anna Davies tried to explain the marks as construction marks as it was hand carved – the marks were clearly not left by the craftsman but damage. Both items also had grubby marked tags. When dealing with the issue I had a series of patronising emails from the management of Anna Davies who eventually threatened me with legal action should I review their service.